Question 1

What’s the turnaround time for Grillz to be made?

Accepted Answer

Our current turnaround time is up to 4 weeks for classic designs. The ETA begins from the day we take or receive your mould in-store.
Complex designs will be given a custom ETA.
For designs where the customer needs to confirm the wax work or CAD design, the ETA will begin from when the design is finalised.
If you have a specific event that you'd like your Grillz or jewellery ready in time for, we will always try to accommodate you — but it is not guaranteed. Please speak with us directly prior to ordering at info@thefamily-jewels.com

Question 2

I would like a custom design. How do I start the process?

Accepted Answer

You can begin your custom design by submitting an enquiry through our website or contacting us directly via info@familyjewels.com

Please provide as much detail as possible about your design, along with any reference images to help us understand your vision.

We’ll guide you through the process with a dedicated consultation, where your ideas will be developed and presented through a digital concept design.

Once the design, materials, and stones are confirmed, we will issue a bespoke quotation.
To proceed, a 80% deposit is required.

Upon payment, your Home Impression Kit will be prepared and dispatched, or an in-person appointment can be arranged if preferred.

Question 3

I live outside of London or overseas, can I still purchase Grillz or jewellery from you?

Accepted Answer

Yes — we offer worldwide services for both grillz and jewellery.
We begin with an online consultation, where we’ll discuss your ideas and provide concept designs before you proceed with your order.

For impressions, you can either visit your dentist for a professional mould or complete one using our Home Impression Kit with guidance. This helps ensure accuracy and can speed up the production process.
All pieces are crafted to match your mould precisely, ensuring a secure and reliable fit.

Question 4

Do you offer payment plans?

Accepted Answer

We require a 50% deposit upfront to begin production. The remaining balance is due upon collection of your Grillz or prior to shipping.
For larger or more complex pieces, particularly those involving multiple or high-value stones, we may require a higher deposit of up to 80%, with the balance payable before collection or dispatch.

Question 5

Can I smoke with my Grillz?

Accepted Answer

We strongly advise not smoking with your Grillz, as heat will cause them to tarnish much faster.
Dental gold will tarnish more slowly compared to silver or regular gold.

Question 6

What metals do you offer?

Accepted Answer

Grillz can be crafted in a range of materials, including 925 silver, dental white, dental yellow, and 9ct, 14ct, or 18ct gold in yellow, white, or rose finishes.

For  more info on please visit our materials page.

Question 7

How do I keep my Grillz clean?

Accepted Answer

We provide a detailed Care Guide to help you keep your grillz in the best possible condition.
For a deeper refresh, we also offer a professional polishing service to restore their original shine.

Question 8

What Gemstones do you offer?

Accepted Answer

We offer a wide range of stones, provided they are safe for oral wear and available in the required size for your design. Options include diamonds, moissanite, sapphires, rubies, emeralds, and other custom stones upon request.

More info here.

Question 9

My Grillz aren’t clipping — how do I keep them in place?

Accepted Answer

We always aim for our grillz and caps to fit securely and clip into place, however this cannot be guaranteed. The fit will depend on factors such as tooth shape, gum line, and the overall design.

Larger sets typically provide a more secure hold compared to single caps, spacers, or detailed inlay pieces.

For added security, a dental adhesive (such as Poligrip) can be used where needed. Certain smaller designs may naturally require this.

Minor adjustments can sometimes improve the fit. We recommend this is carried out by us at our studio; however, if you wish to adjust them yourself, please contact us beforehand. We are not responsible for any damage caused by self-adjustment.

Question 10

Can I wear Grillz with braces or other dental appliances?

Accepted Answer

This depends on the type of dental appliance you have. We recommend contacting us directly so we can advise based on your specific setup.

In most cases, permanent retainers fixed behind the teeth can be worked with, however traditional braces or active orthodontic treatment may limit available options.

Question 11

Can I eat with my Grillz?

Accepted Answer

Please avoid eating or drinking acidic drinks while wearing your Grillz.

Food debris and acidic liquids can get trapped inside, leading to gum irritation.

Remove your Grillz before eating or drinking fizzy drinks, and be sure to clean them before wearing again.

Question 12

Do you offer permanent caps?

Accepted Answer

We do not offer permanent cap services. Please speak to your dentist if you wish to have caps professionally cemented in.

Question 13

I have a dental issue — can I still get Grillz?

Accepted Answer

If you have any existing dental conditions, written consent from your dentist is required prior to taking your mould.

By proceeding with the impression process, you acknowledge that Family Jewels accepts no liability for any damage or complications arising from pre-existing dental issues.

Your oral health remains your responsibility, and we strongly advise consulting your dentist if you have any concerns before proceeding.

Question 14

How durable is the metal used?

Accepted Answer

The metal you choose plays a key role in both the feel and longevity of your grillz.

9ct Gold and Dental Gold are great all-round options, offering a strong, durable finish that holds up well with regular wear while maintaining their shape and shine.

925 Silver is also a popular choice, especially for those looking for a lighter, more accessible option. It has a slightly softer feel, which can make it comfortable to wear and easy to adjust.

Question 15

Can I get Grillz if I have veneers or composite bonding?

Accepted Answer

If your dental work has been professionally completed, the moulding process is designed to be safe for veneers and composite bonding.

Frequently asked questions